Browse faq Topics
Q: How does FamiliPay reduce conflict?
A: FamiliPay is a transparent all-in-one application for payment facilitation and communication by co-parents that allows you to avoid conflict with the other co-parent about money, co-parenting time and other issues. Requests are sent between the co-parents for payments and confirmations of payment can be seen by both co-parents.
Q: What makes you different than other payment systems?
A: No other single application directly and specifically allows for the tracking and payment of child support, alimony and shared expenses.
Q: Why should I use FamiliPay instead of the State Disbursement Units that enforce support orders?
A: FamiliPay allows you to avoid the court bureaucracy while still allowing their enforcement mechanisms to remain in place, often satisfying the interests of both co-parents.
Q: How can I use FamiliPay to enforce our Court orders?
A: Not only can you create reports for the courts to rely on going forward, but you can use it retrospectively so that the courts can have a record to rely on.
Q: Can I use FamiliPay to pay our shared expenses unrelated to the children before we are divorced?
A: Of course, you can use it for mortgage payments, tax payments, auto insurance, medical insurance pending your divorce!
Q: Can I use Familipay if my co-parent does not?
A: Yes, you can even make payments via an e-check that is automatically emailed to your co-parent and tracked by Familipay. Upon deposit, the monies are withdrawn from your bank account.
Q: Can my co-parent see my banking verification information?
A: No, your bank account verification information and credit card information is not shared with your co-parent.
Q: How does bank account verification work?
A: By either supplying your bank account username and password (automated verification) or supplying just your bank account number and routing number for micro-deposits (manual verification), your bank account is verified for ACH debit/credit.
Q: What are microdeposits?
A: Two small deposits (under $1.00) are made and then removed in your bank account after a single business day that you then enter on Familipay for verification of your account.
Q: What is a digital check?
A: A digital check is a check that is emailed, it is just like a regular physical bank check that can be printed out or a picture can be taken of it so that it can then be deposited into a bank account or cashed.
Q: How can I cash a digital check?
A: A digital check is received via email and may then be cashed by one of the following ways:
- ACH transaction - by entering the bank account details and receiving the money as a standard ACH transaction in 3-5 business days.
- Scanning it from the bank's mobile application using the mobile check deposit feature.
- Print out and cash like a regular check via bank office or an ATM.
Q: Why is my transaction still pending?
A: A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing Housenetwork (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or aholiday.
Q: Why did the transaction fail?
- Insufficient funds: There are insufficient funds in the sending bank or credit union account to complete thetransaction.
- Frozen account: A bank or credit union account has been frozen.
- Other reasons: A bank or credit union rejects the transaction for some other reason.
Q: How to cancel a payment?
A: If you made a payment by mistake or wish to cancel it for any other reason, please send an email to email@example.com. The subject of the email should be: Request to cancel a payment. The body should contain the payment reference number which can be found on the details page.
Glossary / Definitions
- Payor – one who pays another
- Payee – one who receives payment from a payor
- Obligor – one who has an obligation to another
- Obligee – one who another has an obligation to
- Co-payor – one who shares the payment of an obligation with another